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Fit to a tee

Excerpts from an article written by Erin Rossiter in the Savannah Morning News

Businesses use technology once reserved for the pros to attract local golfers eager for a winning edge.

Frank King's approach to finding the right
golf driver seemed like a routine Par 3.

  1. Buy a sleekly designed club like those featured in TV commercials.

  2. Whip it out of the bag on the course like a pro.

  3. Then, swing it.  Hate it. Give it away

 

After three costly purchases, drivers that go for $350 to $400 each, the 62-year-old King reverted to his trusted woods for long distance shots. "I bought three drivers and I gave them all to my son because I couldn't hit it," King said, shrugging his shoulders. "I have been playing golf for 30 years and I never had a driver, only woods."

But the retiree's longing to improve his game led him to resume his hunt on Monday. This time, technology aided King where guesswork had failed earlier. One computer at the store reported how he struck the ball differently with different clubs. Another device simulated where his drive would have landed on a golf hole. The last machine rang up his sale. "I'm going to buy it," King said, gripping a driver. "I don't think (my son) is going to get this one."

Some local golf merchandise businesses have begun catering to buyers like King who need extra help finding the right club among the hundreds available. Although the costs can amount to tens of thousands of dollars at the outset, owners investing in the machinery for their stores agree about the benefits. Offering high-tech swing and shot analyses can turn a sales pitch into a gimme.

Just like the pros

  Typically, in sports merchandising, new equipment and technology is developed at the elite level and trickles into the mainstream over time. Titleist execs refer to it as the "pyramid of influence."
  "We feel that if we can make a product that meets and exceeds the expectations of the world's best players, the (products) will be accepted by the next level of the pyramid and so on," said Joe Gomes, spokesman for Acushnet Co., which encompasses the Titleist, Cobra, Pinnacle and FootJoy brands.

Pros on the tour are at the top of the pyramid. Club pros and amateurs form the next layer. Hobbyists — the weekend golfer or retiree — provide the base. Now, high-tech gadgetry is trickling down to that base.  Why? Two words: "availability" and "competition."

Though still expensive, razzle-dazzle gadgets that sports equipment manufacturers once used mostly for in-house monitoring and testing now are widely available at the retail level. It's competition that provides the incentives to make them available­ — competition among golfers eager to shed a stroke or two — and willing to pay for whatever can give them an edge.

There's another form of competition as well — among merchants vying for as fat a slice as possible of the nation's multi-billion-dollar golf equipment pie.

 

How it works  

Launch monitors like the one that helped King find his driver are an example of the pyramid in action. Although the machines have been available to the elite for more than five years, they are just now starting to appear on Savannah's public golf landscape. Put simply, the machines use enhanced digital photography or lasers to capture precisely how a person's club impacts the golf ball during an average swing. Measurements such as launch angle, pitch, club facing, distance and spin are recorded.

If you're at the top of the pyramid, the information is then processed by the computer and analyzed by businesses like Titleist. If you're part of the pyramid's base, local club fitters work to improve your game. Wherever you are on the pyramid, the information is used to select and built equipment customized to your swing.

Joe Gomes compared the tech marriage of club and golfer to a man and his tailor. "If you go to buy a new suit, the suit that looks great on me might not look great on the guy next door," he said. "We are all a different size, a different shape.  "If you are going to go out and buy a set of golf clubs — which is a sizeable investment — you want to buy something that suits your needs. You don't want to buy something off the rack that may or may not fit you."

Over the last 10-to-12 years, Gomes said Titleist has developed several kinds of launch monitors. The company uses them strictly for data collection and professional outfitting. Manufacturers have been producing them for use by retailers for the last 5-to-8 years.

Savannah proprietors have spent from $6,000 to $10,000 on launch monitors. Prices depend on how detailed the readings are. The service is generally included as part of a purchase. Customers are charged if they take the information and leave, presumably to shop elsewhere. (Remember: one club can cost anywhere from about $75 to $250; drivers are $350 to 400; and a high-end set can reach into the thousands.) When it comes to golf, people spend a lot of money. Everybody wants to buy a golf game.

 

Expensive, but necessary

As a golfer, Ken Morton Jr., said he would trust a knowledgeable professional over a computer to wed him with the right clubs. But as a businessman, Morton - director of retail for Morton Golf which operates several courses and pro shops near Sacramento, Calif. - cannot risk going without the latest technology. His customers expect it. "The computer age has really changed the consumer perspective," said Morton, who serves as vice-president of the 850-member Association of Golf Merchandisers. "We have taken for granted that everything the computer spits out is correct when that is not always the case. It's another evolution to the club-fitting process that just helps."

 

Usher golf

Chip Usher of Usher Golf off of Hodgson Memorial Drive never said as much, but with 17 years experience making clubs, he probably knows what his new computer will tell his customers before the printout appears. Still, technology helps every facet of his business, whether it is loosening the glue that fastens a club head or measuring the vibrations and stiffness of a club's shaft.

Fitting clubs to people had been one of the remaining aspects of the trade Usher performed the old-fashioned way — by consultation. He would converse with customers over the phone and during appointments to help him gauge someone's swing tendencies — hook, slice and distance, for example.

Now, he tees them up to the practice turf in his office and generates an image through a $10,000 piece of equipment. "My golf business is totally different than 10 years ago," Usher said. "What I do has totally evolved. Technology and golf have really married together."

 Digital cameras capture the ball as it is struck off the tee and a fake patch of grass. Halogen lights shine down on the ball sitting on the rubber to provide another look. The cameras register into grids and graphs on a computer screen nearby. Measurements

displayed show a number of categories that affect a person's launch and spin - two factors integral to a Tiger-like drive.The printout, Usher said, confirms and sometimes shapes his personal recommendations and his customers' purchases. "People have never seen the hard data. Then, you start targeting areas of improvement," he said. "This system validates some of the products I carry. This makes the sale that much stronger."

He expects the machinery he bought in October will fuel his local client base, which accounts for less than half his current business. Most of Usher's current customers learned about his custom fits through word of mouth and the Internet.

 

Looking for an edge

"Golfers are nuts in the sense that if they think there is something out there to improve their game, they want it," Usher said.

Without a split-second hesitation, golfer Fred Beasley agreed. Beasley, 56, is an above average spender when it comes to his hobby. He plays about four rounds a week and shells out roughly $8,000-10,000 a year on greens fees and golf equipment.

In the last six months alone, he has tried and traded-in four sets of clubs. He's hoping the last set - one he purchased after tests on a launch monitor - are just what he needs.  But don't count on it.

Better clubs, bigger drivers and the next phase of cutting-edge technology could be the one-stroke difference that makes his day. "Most athletes are competitive. They don't want to lose at tiddlywinks," Beasley said.

"Golf is the same way. We buy clubs like they are going out of style. If there's new technology, we're going to get it."


Golf Week

Excerpts from the article by Leah Miller in the July 13, 2002 issue of Golf Week,  page 28


On the radar

Sonartec relies on word of mouth, Tour success to become more than a blip. .

“In a little more than a year, we’ve sold more than 600 of their clubs, and the percentage of people who love them is over 95%,” said Chip Usher, owner of Usher Golf in Savannah, Georgia.  “I’ve never found anyone who disliked it.  Golfers are fickle, so who knows next year, but that’s a pretty amazing number.”

 

 

With 10 victories on seven tours this year, Sonartec, Inc. is developing a winning reputation among tour professionals.  But if this tiny Carlsbad, CA company – which has only two executives and a miniscule budget – captures the eyes of golfing masses, it will have won an uphill battle…  For a relative newcomer, Sonartec has accumulated a fairly significant support base.  Tour Professionals increasingly are playing its products.  Fuzzy Zoeller used Sonartec 3- and 4- woods in his Senior PGA Championship Victory in June – and their implied endorsements have fueled a grass-roots word-of-mouth campaign.  Some of the retailers who stock Sonartec are unabashed fans, praising the Clubs’ performance and calling them the best looking fairway woods on the market.  The growing trend of swapping uncooperative long irons for easier to hit metalwoods is working in Sonartec’s favor…

“We are eager to have our clubs tested, as the results are unanimously positive,” said one Sonartec vice president…

President Toru Kamatari launched Sonartec in the United States at the end of 1999.  The two worked out of their homes for a number of months before opening a small office/warehouse in San Marcos, CA in March 2001…

Sonartec launched it’s clubs at the 2000 PGA Merchandise Show and experienced modest growth in the first year.  “It was slow, but we were starting to get some recognition.” 

 

Nick Price

 

Now the privately-held company that relies on word of mouth to promote it’s product has established 1,000 retail accounts and hopes to double sales and reach 2,000 accounts by year’s end…

While the company strategy is to promote it’s clubs via on-course golf professionals, it maintains a 50-50 split between on- and off-course accounts…

Sonartec’s paid tour staffers include Nick Price (winner of the 2002 MasterCard Colonial) and Bill Glasson.  Sonartec plans to add more paid professionals with players who like Price and Glasson, use the clubs and want to represent the company. Sonartec should have a fair selection: Darrell Survey Research for this year indicates more than 40 players had played 241 Sonartec Woods on the PGA Tour through June 18th.

“In a little more than a year, we’ve sold more than 600 of their clubs, and the percentage of people who love them is over 95%,” said Chip Usher, owner of Usher Golf in Savannah, Georgia.  “I’ve never found anyone who disliked it.  Golfers are fickle, so who knows next year, but that’s a pretty amazing number.”

Excerpts from the article by Leah Miller in the July 13, 2002 issue of Golf Week,  page 28

 


Fujikura Composites E-news

July 2002 Volume 1, Issue5

Copyright 2002, Fujikura Composites, All rights reserved.


Put Your 2 Cents In
Chip Usher of Usher Golf Enterprises has been building clubs since the age of 17. Chip naturally started tinkering with his own clubs first by regripping and reshafting them. He was then asked by a friend if he could build him a Louisville persimmon driver. Once completed and put into play, the word quickly spread through the club and Chip sold 20 more drivers at $40 a pop.
Today, Usher Golf, located in Savannah, Georgia, specializes in upgrading reshafts and Fujikura is their #1 reshaft by far. Chip has also married hundreds of Fujikura shafts with the Sonartec metalwood heads and found a combination his clients love. Usher Golf is big on customer service, spending lots of quality time in person and on the phone with their clients. Chip has found that by taking the time and asking lots of the right the questions, doing some digging with his customer, he can determine almost exactly what that particular player’s needs are and how Usher Golf can meet them. Chip has also generated a lot of business via the internet by sponsoring some of the clubmaking forums and this has expanded his customer base to both coasts.
I asked Chip what tips he could offer his fellow clubmakers and he had a great suggestion in regards to the the Vista Tour 60 and 70. Chip says he sees a lot of high end re-shafts, and in particular in the TaylorMade 300 series, which features a .350” bore. The Vista shafts which are a popular choice in this head, have a .335” tip. In order to make them fit, Chip has found two products that he feels are the best repair parts to have. The first one is the Shim 15 sold by Ralph Maltby’s Golfworks. Chip and his staff call it the brass butterfly and claim it is the very best shim for fitting a .335 shaft into a .350 head. The Shim 15 drops into the hosel, fitting perfectly and makes reshafting the Vista into the TM 300 series so easy. The second is a product made by Bohning, a stock ferrule called the 41-W. Like the Shim 15, Chip says it’s a perfect marriage of the Vista series shafts to the TaylorMade oversize hosel. It has a .335” inside diameter and a .528” outside diameter. It’s hard to find a ferrule that fits correctly and this fits perfectly. Both parts have made Chip’s life easy.  
 

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