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News and Press Releases |
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Excerpts from an
article written by Erin Rossiter in the Savannah
Morning News |
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Businesses use technology once reserved for the pros
to attract local golfers eager for a winning edge.
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By Erin Rossiter
Savannah Morning News
rossiter@savannahnow.com
912-652-0329 |
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Frank
King's approach to finding the right
golf driver seemed like a routine Par 3.
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Buy a sleekly
designed club like those featured in TV
commercials.
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Whip it out of the
bag on the course like a pro.
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Then, swing it. Hate
it. Give it away
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After three costly purchases,
drivers that go for $350 to $400 each, the
62-year-old King reverted to his trusted woods for
long distance shots. "I bought three drivers and I
gave them all to my son because I couldn't hit it,"
King said, shrugging his shoulders. "I have been
playing golf for 30 years and I never had a driver,
only woods."
But the retiree's longing to
improve his game led him to resume his hunt on
Monday. This time, technology aided King where
guesswork had failed earlier. One computer at the
store reported how he struck the ball differently
with different clubs. Another device simulated where
his drive would have landed on a golf hole. The last
machine rang up his sale. "I'm going to buy it,"
King said, gripping a driver. "I don't think (my
son) is going to get this one."
Some local golf merchandise
businesses have begun catering to buyers like King
who need extra help finding the right club among the
hundreds available. Although the costs can amount to
tens of thousands of dollars at the outset, owners
investing in the machinery for their stores agree
about the benefits. Offering high-tech swing and
shot analyses can turn a sales pitch into a gimme.
Just like the pros |
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Typically, in sports
merchandising, new equipment and technology is
developed at the elite level and trickles into the
mainstream over time. Titleist execs refer to it as
the "pyramid of influence."
"We feel that if we can make a product that meets
and exceeds the expectations of the world's best
players, the (products) will be accepted by the next
level of the pyramid and so on," said Joe Gomes,
spokesman for Acushnet Co., which encompasses the
Titleist, Cobra, Pinnacle and FootJoy brands.
Pros on the tour are at the top
of the pyramid. Club pros and amateurs form the next
layer. Hobbyists — the weekend golfer or retiree —
provide the base. Now, high-tech gadgetry is
trickling down to that base. Why? Two words:
"availability" and "competition."
Though still expensive,
razzle-dazzle gadgets that sports equipment
manufacturers once used mostly for in-house
monitoring and testing now are widely available at
the retail level. It's competition that provides the
incentives to make them available — competition
among golfers eager to shed a stroke or two — and
willing to pay for whatever can give them an edge.
There's another form of
competition as well — among merchants vying for as
fat a slice as possible of the nation's
multi-billion-dollar golf equipment pie.
How it works |
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Launch monitors like the one that
helped King find his driver are an example of the
pyramid in action. Although the machines have been
available to the elite for more than five years,
they are just now starting to appear on Savannah's
public golf landscape. Put simply, the machines use
enhanced digital photography or lasers to capture
precisely how a person's club impacts the golf ball
during an average swing. Measurements such as launch
angle, pitch, club facing, distance and spin are
recorded.
If you're at the top of the
pyramid, the information is then processed by the
computer and analyzed by businesses like Titleist.
If you're part of the pyramid's base, local club
fitters work to improve your game. Wherever you are
on the pyramid, the information is used to select
and built equipment customized to your swing.
Joe Gomes compared the tech
marriage of club and golfer to a man and his tailor.
"If you go to buy a new suit, the suit that looks
great on me might not look great on the guy next
door," he said. "We are all a different size, a
different shape. "If you are going to go out and
buy a set of golf clubs — which is a sizeable
investment — you want to buy something that suits
your needs. You don't want to buy something off the
rack that may or may not fit you."
Over the last 10-to-12 years,
Gomes said Titleist has developed several kinds of
launch monitors. The company uses them strictly for
data collection and professional outfitting.
Manufacturers have been producing them for use by
retailers for the last 5-to-8 years.
Savannah proprietors have spent
from $6,000 to $10,000 on launch monitors. Prices
depend on how detailed the readings are. The service
is generally included as part of a purchase.
Customers are charged if they take the information
and leave, presumably to shop elsewhere. (Remember:
one club can cost anywhere from about $75 to $250;
drivers are $350 to 400; and a high-end set can
reach into the thousands.) When it comes to golf,
people spend a lot of money. Everybody wants to buy
a golf game.
Expensive, but
necessary |
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As a golfer, Ken Morton Jr., said
he would trust a knowledgeable professional over a
computer to wed him with the right clubs. But as a
businessman, Morton - director of retail for Morton
Golf which operates several courses and pro shops
near Sacramento, Calif. - cannot risk going without
the latest technology. His customers expect it. "The
computer age has really changed the consumer
perspective," said Morton, who serves as
vice-president of the 850-member Association of Golf
Merchandisers. "We have taken for granted that
everything the computer spits out is correct when
that is not always the case. It's another evolution
to the club-fitting process that just helps."
Usher golf
Chip Usher of Usher Golf off of
Hodgson Memorial Drive never said as much, but with
17 years experience making clubs, he probably knows
what his new computer will tell his customers before
the printout appears. Still, technology helps every
facet of his business, whether it is loosening the
glue that fastens a club head or measuring the
vibrations and stiffness of a club's shaft.
Fitting clubs to people had been
one of the remaining aspects of the trade Usher
performed the old-fashioned way — by consultation.
He would converse with customers over the phone and
during appointments to help him gauge someone's
swing tendencies — hook, slice and distance, for
example. |
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Now, he tees
them up to the practice turf in his office
and generates an image through a $10,000
piece of equipment. "My golf business is
totally different than 10 years ago," Usher
said. "What I do has totally evolved.
Technology and golf have really married
together."
Digital cameras capture
the ball as it is struck off the tee and a
fake patch of grass. Halogen lights shine
down on the ball sitting on the rubber to
provide another look. The cameras register
into grids and graphs on a computer screen
nearby. Measurements
displayed show
a number of categories that affect a
person's launch and spin - two factors
integral to a Tiger-like drive.The printout, Usher said, confirms and sometimes shapes his personal
recommendations and his customers'
purchases. "People have never seen the hard
data. Then, you start targeting areas of
improvement," he said. "This system
validates some of the products I carry. This
makes the sale that much stronger."
He expects the
machinery he bought in October will fuel his
local client base, which accounts for less
than half his current business. Most of
Usher's current customers learned about his
custom fits through word of mouth and the
Internet.
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Looking for an edge
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"Golfers are nuts in the sense
that if they think there is something out there to
improve their game, they want it," Usher said.
Without a split-second
hesitation, golfer Fred Beasley agreed. Beasley, 56,
is an above average spender when it comes to his
hobby. He plays about four rounds a week and shells
out roughly $8,000-10,000 a year on greens fees and
golf equipment.
In the last six months alone, he
has tried and traded-in four sets of clubs. He's
hoping the last set - one he purchased after tests
on a launch monitor - are just what he needs. But
don't count on it.
Better clubs, bigger drivers and
the next phase of cutting-edge technology could be
the one-stroke difference that makes his day. "Most
athletes are competitive. They don't want to lose at
tiddlywinks," Beasley said.
"Golf is the same way. We buy
clubs like they are going out of style. If there's
new technology, we're going to get it." |
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Golf
Week |
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Excerpts from the article by Leah Miller in the
July 13, 2002 issue of Golf Week, page 28 |
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On the
radar |
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Sonartec relies on word of mouth, Tour
success to become more than a blip. . |
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“In a little more than a year, we’ve sold
more than 600 of their clubs, and the
percentage of people who love them is over
95%,” said Chip Usher, owner of Usher Golf
in Savannah, Georgia. “I’ve never found
anyone who disliked it. Golfers are fickle,
so who knows next year, but that’s a pretty
amazing number.” |
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With 10
victories on seven tours this year, Sonartec, Inc. is developing a winning
reputation among tour professionals.
But if this tiny Carlsbad, CA company –
which has only two executives and a
miniscule budget – captures the eyes of
golfing masses, it will have won an
uphill battle… For a relative newcomer,
Sonartec has accumulated a fairly
significant support base. Tour
Professionals increasingly are playing
its products. Fuzzy Zoeller used
Sonartec 3- and 4- woods in his Senior
PGA Championship Victory in June – and
their implied endorsements have fueled a
grass-roots word-of-mouth
campaign. Some of the retailers who
stock Sonartec are unabashed fans,
praising the Clubs’ performance and
calling them the best looking fairway
woods on the market. The growing trend
of swapping uncooperative long irons for
easier to hit metalwoods is working in
Sonartec’s favor…
“We are eager to
have our clubs tested, as the results
are unanimously positive,” said one
Sonartec vice president…
President Toru
Kamatari launched Sonartec in the United
States at the end of 1999. The two
worked out of their homes for a number
of months before opening a small
office/warehouse in San Marcos, CA in
March 2001…
Sonartec launched
it’s clubs at the 2000 PGA Merchandise
Show and experienced modest growth in
the first year. “It was slow, but we
were starting to get some recognition.”
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Nick Price |
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Now the
privately-held company that relies on
word of mouth to promote it’s product
has established 1,000 retail accounts
and hopes to double sales and reach
2,000 accounts by year’s end…
While the company
strategy is to promote it’s clubs via
on-course golf professionals, it
maintains a 50-50 split between on- and
off-course accounts…
Sonartec’s paid
tour staffers include Nick Price (winner
of the 2002 MasterCard Colonial) and
Bill Glasson. Sonartec plans to add
more paid professionals with players who
like Price and Glasson, use the clubs
and want to represent the company.
Sonartec should have a fair selection:
Darrell Survey Research for this year
indicates more than 40 players had
played 241 Sonartec Woods on the PGA
Tour through June 18th.
“In a
little more than a year, we’ve sold more
than 600 of their clubs, and the
percentage of people who love them is
over 95%,” said Chip Usher, owner
of Usher Golf in Savannah, Georgia.
“I’ve never found anyone who disliked
it. Golfers are fickle, so who knows
next year, but that’s a pretty amazing
number.”
Excerpts from the article by Leah
Miller in the July 13, 2002 issue of
Golf Week, page 28
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Fujikura Composites E-news
July 2002 Volume 1, Issue5
Copyright 2002, Fujikura
Composites, All rights
reserved. |
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Put Your 2 Cents In
Chip Usher of Usher Golf
Enterprises has been
building clubs since the age
of 17. Chip naturally
started tinkering with his
own clubs first by
regripping and reshafting
them. He was then asked by a
friend if he could build him
a Louisville persimmon
driver. Once completed and
put into play, the word
quickly spread through the
club and Chip sold 20 more
drivers at $40 a pop.
Today, Usher Golf, located
in Savannah, Georgia,
specializes in upgrading
reshafts and Fujikura is
their #1 reshaft by far.
Chip has also married
hundreds of Fujikura shafts
with the Sonartec metalwood
heads and found a
combination his clients
love. Usher Golf is big on
customer service, spending
lots of quality time in
person and on the phone with
their clients. Chip has
found that by taking the
time and asking lots of the
right the questions, doing
some digging with his
customer, he can determine
almost exactly what that
particular player’s needs
are and how Usher Golf can
meet them. Chip has also
generated a lot of business
via the internet by
sponsoring some of the
clubmaking forums and this
has expanded his customer
base to both coasts.
I asked Chip what tips he
could offer his fellow
clubmakers and he had a
great suggestion in regards
to the the Vista Tour 60 and
70. Chip says he sees a lot
of high end re-shafts, and
in particular in the
TaylorMade 300 series, which
features a .350” bore. The
Vista shafts which are a
popular choice in this head,
have a .335” tip. In order
to make them fit, Chip has
found two products that he
feels are the best repair
parts to have. The first one
is the Shim 15 sold by Ralph
Maltby’s Golfworks. Chip and
his staff call it the brass
butterfly and claim it is
the very best shim for
fitting a .335 shaft into a
.350 head. The Shim 15 drops
into the hosel, fitting
perfectly and makes
reshafting the Vista into
the TM 300 series so easy.
The second is a product made
by Bohning, a stock ferrule
called the 41-W. Like the
Shim 15, Chip says it’s a
perfect marriage of the
Vista series shafts to the
TaylorMade oversize hosel.
It has a .335” inside
diameter and a .528” outside
diameter. It’s hard to find
a ferrule that fits
correctly and this fits
perfectly. Both parts have
made Chip’s life easy.
Read Entire Article
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